Return Policy


All sales are final unless we shipped you an item in error or if the item is damaged or defective, we will exchange the item for the same item.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@cincypet.com and send your item to: PO Box 428686, Cincinnati, OH, 45242, United States.

Shipping
To return your product, you should mail your product to: PO Box 428686, Cincinnati, OH, 45242, United States.

You will be responsible for paying for your own shipping costs for returning your item for exchange. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.